Warranty

Limited Warranty.    
DON’T PANIC.  We stand behind our work and will return to correct workmanship issues as indicated below.

Five Year Warranty:   Pavers*. Synthetic turf (8 year manufacturers warranty on materials)*

Two Year Warranty:  Concrete, Travertine, Walls, BBQ’s, Fireplaces and all other Hardscaping and Masonry*. Ramada’s or Structures. Irrigation & Lighting (except bulbs, heads, or repair work)**

Three Month Warranty:   Plants & Sod***. Water feature pump & leveler. Irrigation heads or repair work**. Polymeric Sand for paver joints, Sealer, Stabilized rock, Electrical work

Ten day Warranty:   Any other products that are not listed including clean up work and tree trimming.

*Damage caused by tree roots is not covered. Weeds within hardscaping or turf are possible and are not covered. Minor cracks in concrete and mortar up to 3/32” are normal and to be expected and cannot be repaired. Staining or chipping will be assumed to be from general use and will not be covered unless brought to our attention within 3 months.
**Problems on older irrigation systems should be expected and are chargeable. CYC is not responsible for setting time clocks apart from when they are first installed. Valves shut off for more than two months are not covered. Only lights that we have bought and installed are covered. Solar lights are excluded as are repairs to existing lights. Light bulbs are not warrantied.
***Some plants may be expressly excluded. All annuals are excluded and have no warranty. CYC reserves the right to replace poorly performing plants or sod with a comparable product more suited to the environmental conditions. We usually choose to wait for the season to change before replacing the plant. Plants and sod are only warrantied if we buy, install, and provide irrigation for them to our specifications. The warranty is void if the timeclock is set significantly different from our guidelines. Please note that all plants and sod are expected to temporarily wilt or brown after installation, they should generally improve over the first month so please be patient. If a plant is alive but struggling we generally won’t replace it as it will usually recover. All living things vary in size & appearance so there will be variation. Sod that becomes dormant at the change of season will not be replaced.

All warranties are from the date the work is completed and are limited to actual work performed by CYC. CYC will stand behind our work and rectify defects in our workmanship or materials (as listed above) but we shall not be liable for problems due to factors beyond our control including (but not limited to) freezing, parasites, predators, vandalism, misuse, fire, wind, rain, acts of God (including lightning). Tire marks or minor damage must be expected from tool use or material handling in the driveway or paths. CYC will not be responsible for damage caused by going under or through existing landscaping to complete contracted work. CYC will make a good faith effort to avoid damaging existing pipes and wires but cannot be responsible if they have been installed at an incorrect depth or if blue-staking was unable to access that part of the yard. Landscape industry standards generally have wide tolerances so problems that aren’t obvious without close examination usually aren’t covered.  It is critical to maintain your yard – all products require some maintenance. We rarely offer refunds and then only at our sole discretion.